ZLINE Premium In-Home Delivery
Skip the curbside drop-off. Add Premium In-Home Delivery to any ZLINE order at checkout and Ryder’s white-glove team carries your range, refrigerator, range hood or dishwasher to the room of your choice — up one flight of stairs — unpacks it and takes the packaging away. One flat fee per order, from $200, to all 48 contiguous states.
What is included
Included with Premium In-Home Delivery
- Room of your choice — carried inside and placed in the kitchen or wherever you want it, not left at the curb or in the driveway.
- One flight of stairs — carried up or down one flight at no extra charge.
- Unpacking — the crew removes the crate, carton and protective packaging.
- Debris removal — all packaging leaves with the delivery team.
- Scheduled appointment — the delivery team contacts you to set a delivery window before arriving.
Not included
- Installation, hookup, or gas, electrical and plumbing connections
- Haul-away of your old appliance
- More than one flight of stairs, hoisting or crane service
- Delivery to Alaska, Hawaii, Puerto Rico or other U.S. territories
Need more than this? Call (844) 441-2003 before you order and we will check what the delivery agent can arrange for your address.
Pricing
One flat fee per order, based on your ZLINE order total. The exact amount is shown at checkout before you pay.
| ZLINE order total | Premium In-Home Delivery |
|---|---|
| Up to $4,999.99 | $200 |
| $5,000 – $9,999.99 | $285 |
| $10,000 – $14,999.99 | $370 |
| $15,000 and up | $455 |
Free curbside freight (“Economy”) remains the default on every ZLINE appliance. Premium In-Home Delivery is an optional upgrade you choose at the shipping step — a range plus hood package, for example, is one fee.
How to add it at checkout
- Add your ZLINE appliances to the cart and go to checkout.
- At the Shipping step, select Premium In-Home Delivery instead of the free Economy (curbside) option.
- Complete your order. The delivery team calls or texts to schedule your appointment once your ZLINE reaches their local terminal.
Delivery timing
Allow about 10–21 business days for Premium In-Home Delivery. White-glove deliveries run on a scheduled route network, so they take longer than curbside freight (about 5–8 business days after shipping). If your order is a pre-order or back-order, the lead time shown on the product page comes first; the delivery window starts when the appliance ships.
Before delivery day
- Measure the path. Compare doorways, hallways, tight turns and the stairway with the crated dimensions on the product page. Not sure it fits? Use our free appliance Fit Check before you order.
- Clear the route from the truck to the room, and have the old appliance disconnected and moved out of the way (haul-away is not included).
- Be home. A person 18 or older must be present to receive the delivery and sign.
- Inspect before you sign. Check the appliance for dents, scratches or missing parts while the crew is there, note anything on the delivery receipt and take photos. Report damage to support@homecomfortsdepot.com within 24 hours with your order number and photos.
ILVE: Threshold Delivery for $250
ILVE ranges also ship with free curbside freight. At checkout you can add Threshold Delivery for $250 per order: the driver carries your ILVE inside your front door or garage (first threshold). Room placement, stairs, unpacking and installation are not included. See the ILVE collection.
Forno, Thor Kitchen and other brands
Forno, Thor Kitchen and our other appliance brands ship with free curbside freight to the 48 contiguous states; in-home delivery is currently offered on ZLINE orders only. Full details, carrier timing and damage-claim steps are in our Shipping Policy.
Frequently asked questions
Is Premium In-Home Delivery available on every ZLINE product?
It is offered at checkout on ZLINE orders shipping to the 48 contiguous states. It is designed for large appliances — ranges, rangetops, refrigerators, range hoods, dishwashers and kitchen packages.
Does one fee cover several appliances?
Yes. The fee is per order and based on your ZLINE order total, so a range, hood and dishwasher ordered together are delivered for one fee.
Will the delivery team install my range or hook up gas or water?
No. Premium In-Home Delivery places the appliance in the room of your choice, unpacked, with the packaging removed. Installation, gas, electrical and plumbing connections are done by your installer or a licensed contractor.
Will they take my old appliance?
No, haul-away of old appliances is not included. Please have the old unit disconnected and moved out of the way before delivery.
What if I have more than one flight of stairs or a difficult access?
One flight of stairs is included. For a second flight, an elevator building, a narrow or winding stair or hoisting, call (844) 441-2003 before you order so we can check what the delivery agent can do at your address.
Can I switch from curbside to in-home delivery after I order?
Call us as soon as possible at (844) 441-2003. Before the order is released to the carrier we can usually change the delivery method; once it has shipped curbside it cannot be changed.
How is this different from the free curbside delivery?
Curbside freight drops the crated appliance at the end of your driveway or curb and you move it inside. Premium In-Home Delivery brings it inside to the room you choose, up one flight of stairs, unpacks it and removes the debris.
Questions? Call (844) 441-2003, email info@homecomfortsdepot.com, or see the ZLINE Ordering & Fit Guide. HomeComforts Depot is an authorized ZLINE dealer.