Cabinet Returns & Damage Policy

This policy applies to kitchen cabinet, pantry, wall, base, tall, and related cabinet, panel, trim, and accessory orders purchased from Home Comforts Depot. It is separate from our appliance return policy.

Cabinet Returns

Eligible return requests must be submitted within 14 calendar days of delivery and require written return authorization (RMA) before anything is shipped back.

Cabinets must be unopened, unassembled, uninstalled, unmodified, in resalable condition, and in the original factory packaging.
Eligible cabinet returns are subject to a 25% restocking fee.
The customer is responsible for arranging and paying return freight unless the return is due to a confirmed Home Comforts Depot fulfillment error. If you would like us to arrange return freight at our carrier rates, the cost is deducted from the refund.
Original outbound cabinet freight charges are non-refundable.
Returns must be received within the timeframe stated on the return authorization. Returned items that arrive opened, assembled, damaged, incomplete, or otherwise unsaleable do not receive credit.
Do not send a cabinet return without authorization and return instructions. Unauthorized returns are refused.

Non-Returnable Cabinet Items

There are no returns on assembled cabinets, whether assembled by the factory or by the customer. Installed, altered, modified, damaged-after-delivery, custom, or special-order cabinetry is not returnable.

Fillers, finished panels, skins, moldings, toe kicks, touch-up products, shelving, hoods, specialty accessories, hardware, replacement parts, and other cut-to-fit or finishing items are final sale unless the item was shipped incorrectly or a damage claim is approved. All replacement-part orders are final sale.

Delivery Inspection

Cabinets ship by freight on a pallet. The delivery receipt you sign is the only document the carrier will accept for a damage or shortage claim, so please complete these steps before the driver leaves:

Compare the pallet and loose-piece count on the carrier's Bill of Lading / Delivery Receipt (BOL/DR) with what is actually delivered.
Inspect the pallet for damaged, crushed, or punctured boxes.
Photograph the shipment while it is still on the original pallet and in the original boxes — wide shots of the whole pallet plus close-ups of any damaged box and its item label.
Note any damage or shortage on the BOL/DR before you sign. A delivery signed without notes is treated by the carrier as complete and undamaged, and no freight claim can be opened afterward.
Check the packing slip (attached to the shrink-wrap) against the item codes printed on each box.
Sign, keep your copy of the BOL/DR, and keep all packaging.

Unless specifically instructed otherwise by Home Comforts Depot or the carrier, accept the shipment and document the damage rather than refusing the entire order. A damaged box does not always mean a damaged cabinet; please confirm the item itself is damaged before a claim is filed, but do send the initial photos so we can notify the manufacturer.

Damage, Shortage, or Freight Claims

Damage and shortage claims are handled separately from standard returns and are not subject to a restocking fee when approved.

Visible freight damage or shortage must be noted on the BOL/DR at the time of delivery and reported to us within 48 hours. Freight claims cannot be accepted for visible damage or shortage that was not noted on the delivery receipt.
Concealed damage, defects, or missing parts discovered when opening boxes must be reported as soon as they are found, preferably within 48 hours and no later than 5 calendar days after delivery. Carrier and manufacturer claim deadlines apply and cannot be extended.
Do not assemble or install a damaged cabinet. If damage is discovered during assembly, stop, photograph it, and move on to the next box.
Open and check every box within the reporting window, document each issue with photos, and submit one complete list rather than several separate claims.
Keep all packaging and the signed delivery receipt until the claim is closed. Claims cannot be processed without the delivery paperwork and photos.

Report damage, shortages, or missing items to support@homecomfortsdepot.com with your order number, a list of the affected items, and photos.

Approved claims are resolved by replacing the affected door, drawer front, panel, component, or cabinet rather than by refund, and rather than replacing the entire order. Damaged items do not need to be returned unless we ask for them. Replacement parts normally ship within 2–6 business days of approval.

Panels, Fillers & Moldings

Long and wide pieces are subject to minor end and edge wear in freight. All 96″ panels, fillers, and moldings are guaranteed for 90″ of clean, usable length, and 48″ wide panels are guaranteed for 42″ of clean, usable width. Please plan cuts from the undamaged end. Wear within these allowances is not considered damage and is not eligible for a claim.

Order Changes & Cancellations

Cabinet order changes or cancellations should be requested as soon as possible. A change or cancellation can only be accepted without additional fees if the order has not yet been released to the warehouse or supplier. Once an order has been released, packed, or shipped, restocking, handling, return freight, or other applicable charges may apply.

The customer is responsible for the accuracy of the order as shown on the order confirmation, including item codes, sizes, finish, and hinge side. Home Comforts Depot is not responsible for assembly or installation errors.

Design Review & Measurements

Free design review is based on measurements, appliance specifications, and other information supplied by the customer. The customer remains responsible for verifying field dimensions, site conditions, appliance clearances, plumbing, electrical, structural conditions, and local code or permit requirements before ordering or installation.

Questions or Claims

Email support@homecomfortsdepot.com or call (844) 441-2003 with your order number and supporting photos when applicable.