1. Information Collection
We collect both personal and non-personal information to provide and improve our services.
a. Personal Information
When you place an order, register for an account, or contact us, we may collect:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party payment processors)
b. Non-Personal Information
We gather data such as browser type, IP address, pages visited, and browsing behavior through cookies and analytics tools to enhance website functionality and user experience.
2. Use of Information
- Process and fulfill orders
- Provide customer support
- Communicate regarding order status, promotions, and updates
- Improve website functionality and services
- Prevent fraudulent transactions
3. Information Sharing
We do not sell or rent your personal data. However, we may share information with:
- Third-party payment processors
- Shipping providers
- Legal authorities when required
4. Data Security
We use SSL encryption and other security measures to protect your data. However, no method is 100% secure over the internet.
5. Cookies and Tracking Technologies
We use cookies to enhance user experience and analyze performance. You can disable cookies in your browser settings.
6. Your Rights
- Access and update personal information
- Request data deletion (with conditions)
- Opt-out of promotional communications
7. Changes to Privacy Policy
We may update this policy. Continued use of our services indicates acceptance of changes.
8. Contact Us
For any questions, email info@homecomfortsdepot.com.
Shipping Policy
We offer FREE shipping on all orders via FedEx Ground, FedEx Freight, or the most affordable provider. Orders are delivered curbside, not inside the home.
We do not ship to PO Boxes. Full insurance is included. Tracking info is sent within 2–4 business days. Shipping estimates:
- FedEx Ground: 4–6 business days
- FedEx Freight or LTL: 4–12 business days
- ILVE products: 8–15 business days
If an item is shipped and later canceled/refused, a 15% restocking fee applies.
Shipping address changes cost $175. Large items ship via LTL and require an adult (18+) to sign for delivery. Additional charges may apply for reschedules or refusals.
If you receive a damaged product, take photos, report damages within 24 hours, and email info@homecomfortsdepot.com.
Keep all original packaging. For returns/exchanges or warranty claims, email info@homecomfortsdepot.com.
We do not ship to islands, outlying territories, or internationally (including Canada). In rare cases, if a location is unreachable, a refund will be issued.