Shipping Policy

Home Comforts Depot ships appliances, cabinetry, and other home products throughout the contiguous United States. Shipping method, cost, and delivery requirements vary by product type.

Kitchen Cabinet Orders

Most kitchen cabinet orders ship by LTL freight with curbside delivery. Standard cabinet freight is $399 per order within the contiguous 48 states. Remote or limited-access locations, unusually large shipments, islands or areas not normally serviced by standard LTL carriers, and special delivery requirements may require an additional freight charge. If an additional charge applies, Home Comforts Depot will contact you for approval before the order is released for shipment.

Small cabinet accessories, replacement parts, or samples may ship by parcel carrier and may use a different shipping rate.

LTL Curbside Delivery

  • The freight carrier will typically contact the customer to arrange a delivery appointment.
  • LTL delivery is curbside. The driver is not responsible for bringing cabinets into a home, garage, kitchen, or jobsite.
  • Please arrange adequate help to receive and move the shipment from the delivery point.
  • An adult should be available to inspect and sign for the delivery.

Inspecting Cabinet Deliveries

  • Count the cartons and pallets and inspect the shipment before signing the delivery receipt.
  • Note any visible damage, missing pieces, crushed cartons, or pallet damage on the Bill of Lading or delivery receipt before signing.
  • Take clear photos of the shipment, damaged areas, labels, packaging, and delivery receipt.
  • Keep all packaging and do not assemble or install a damaged cabinet until the claim has been reviewed.
  • Unless Home Comforts Depot or the freight carrier specifically instructs otherwise, accept the shipment and document the damage rather than refusing the entire order.

Please report concealed damage, shortages, or missing items as soon as possible after delivery, preferably within 48 hours, by emailing info@homecomfortsdepot.com with your order number and photos. Carrier and supplier claim deadlines may apply, so prompt reporting is important.

Cabinet Availability and Freight Confirmation

Cabinet inventory, order configuration, and freight eligibility are confirmed before fulfillment. Product availability is not guaranteed until the order is verified and released. If a freight surcharge or material availability issue affects the order, we will contact you before release.

Appliances and Other Products

Many appliance and non-cabinet products may qualify for free or promotional standard shipping when stated on the product page or at checkout. Large and heavy products may ship by LTL freight and are generally delivered curbside. Product-specific shipping terms shown at checkout or on the product page control when they differ from this general policy.

Delivery Timing and Address Changes

Processing and transit times are estimates and can vary by item, warehouse, destination, carrier capacity, weather, and other logistics. Tracking or freight information is provided after the order is released for shipment. We do not ship freight orders to PO Boxes. Address changes after an order has been released may result in carrier fees or delivery delays.

Questions

For shipping questions, contact info@homecomfortsdepot.com.

At HomeComfortDepot, we are pleased to offer FREE shipping on all orders that are delivered by FedEx Ground, FedEx Freight or the most affordable available provider. Please note that the shipping carrier will deliver your order curbside and will NOT deliver into your home, garage, kitchen or elsewhere. In case you require further assistance, please arrange for additional help to receive your order.

If the carrier deems the destination address undeliverable, you may incur additional charges for alternative delivery methods. Please note that we do not ship to PO Boxes, and full insurance is included in all shipments.

Once your order is placed, a tracking number will be provided by email within 2–4 business days. However, please note that shipping times may vary based on final destination, items ordered, and other logistical factors.

Estimated Shipping Times

  • FedEx Ground: 4–6 business days after the processing date
  • FedEx Freight or other LTL provider: 4–12 business days after the processing date
  • ILVE products: 8–15 business days after the order date

These are general guidelines. Shipping times may vary depending on the final destination and items ordered. If an item is shipped and we are then notified that the order is canceled or refused, it is treated as a return: the restocking fee for that brand applies, plus return freight where the brand requires it. Fees start at 15% and vary by brand — see our Return Policy for the fee by brand.

If an item requires an adjustment or alteration to the shipping address, a $175.00 fee will apply. This covers costs charged to HomeComfortDepot and time required to coordinate the adjustment with the freight carrier.

For large and heavy items (e.g., ranges, refrigerators, or items over 155 pounds), delivery will be via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment. A person aged 18 or older must be present to sign for the shipment. Additional charges may apply for rescheduled deliveries or refused shipments.

If your order arrives damaged, take clear photos, refuse the package, and note the damages on the Bill of Lading or Freight Bill with the delivery driver. Then, email info@homecomfortsdepot.com with your issue and photos. All damages must be reported within 24 hours or the claim may be denied.

Keep all original packaging, including pallets, in case of a return or exchange. Before a return authorization is approved for damaged goods, a warranty claim must be filed by emailing info@homecomfortsdepot.com, and the item must be available for inspection by the warranty service team.

Please note we offer free shipping only to the 48 contiguous U.S. states. We do not ship to islands, Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, U.S. Virgin Islands, other mainland U.S. territories, or international destinations (including Canada). We also do not accept returns for out-of-region shipments. In rare cases, a freight carrier may refuse to ship to a location; in such cases, a refund will be granted.

If you have any questions related to out-of-zone shipping, please reach out to info@homecomfortsdepot.com.