At HomeComfortDepot, we are pleased to offer FREE shipping on all orders that are delivered by FedEx Ground, FedEx Freight or the most affordable available provider. Please note that the shipping carrier will deliver your order curbside and will NOT deliver into your home, garage, kitchen or elsewhere. In case you require further assistance, please arrange for additional help to receive your order.
If the carrier deems the destination address undeliverable, you may incur additional charges for alternative delivery methods. Please note that we do not ship to PO Boxes, and full insurance is included in all shipments.
Once your order is placed, a tracking number will be provided by email within 2-4 business days. However, please note that shipping times may vary based on final destination, items ordered, and other logistical factors.
The estimated shipping times are as follows:
Items shipped via FedEx Ground will take 4-6 business days after the processing date.
Items shipped via FedEx Freight (or other LTL provider) will take 4-12 business days after the processing date.
ILVE products have a delivery time between 8-15 business days after the order date.
Please note that these are general guidelines, and shipping times may vary depending on the final destination and items ordered. If an item is shipped, and we are notified that the order is cancelled or refused, there will be a 15% restocking/shipping fee.
If an item requires an adjustment or alteration to the shipping address, a $175.00 fee will apply. This fee covers the cost charged to HomeComfortDepot and the time required to execute the adjustment in a timely manner with the freight carrier.
For large and heavy items such as ranges, refrigerators, or items exceeding 155 pounds, they will ship via LTL (less-than-truckload) shipment. The carrier will call to schedule a delivery appointment, and a person aged 18 or older must be present at the time of delivery to sign for the shipment. Additional charges may apply for rescheduled delivery or if the shipment is refused.
In case of any damage during transit, please take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill, and email firstname.lastname@example.org with your issue and photos. If there are damages to the product, take pictures and send them to us right away. Please note that all damages must be reported within 24 hours; otherwise, the claim will be denied.
Please keep the box, packaging, and pallet for all products in case of any returns or exchanges. Before a return authorization is approved for damaged goods, a warranty claim must be filed by emailing email@example.com, and the item must be readily available to be inspected by the warranty service team.
Please note that we offer free shipping to the 48 contiguous states only, and we do not ship to any islands, Alaska, Hawaii, Puerto Rico, Guam, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands, or any international destinations, including Canada. We will not honor returns for shipments outside of our normal shipping range. In rare cases, the freight carrier may refuse to ship to a location in which the customer will be granted a refund.
If you have any questions related to out-of-zone shipping, please reach out to firstname.lastname@example.org