Return Policy

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All return requests must be reported within 30 days of the delivery date. Any requests made after this time frame will not be accepted. If a product is canceled or refused after it has been shipped, a restocking fee will be applied as outlined below. If a customer provides an incorrect shipment address or phone number resulting in the freight carrier's inability to deliver the package, the shipment will be returned to the warehouse, and the corresponding restocking fee outlined below will apply.
A minimum of a 15% restocking fee will be applied to all returns. Only uninstalled and unused products in their original packaging, including the box and pallet, are subject to this return policy. Any product that has been used or installed cannot be returned. For more information about our return policy by brand, please refer to the list below:

Return Policy Fee by Brand

• ZLINE - 25% Restocking Fee

• Thor Kitchen - 15% Restocking Fee

• Kucht - 15% Restocking Fee

• Forno - 30% Restocking Fee

• Fotile - 15% Restocking Fee

• ILVE - 25% Restocking Fee

• MRCOOL - 35% Restocking Fee and Return Shipping Fee

• Modway - 25% Restocking Fee and Return Shipping Fee

• Vanity Art - 25% Restocking Fee and Return Shipping Fee

• KubeBath - 15% Restocking Fee

• All Other Brands - Minimum 15% Restocking Fee and Return Shipping Fee

In certain cases, the customer may be responsible for packing the item(s) and shipping the item directly from FedEx or a similar carrier.

Products Not Eligible for Returns or Exchanges:

• Any product that has been modified

• Any product that is not in resalable condition

• Any product not accompanied by an order number

• Any product that is not in the original box with original packaging materials.

• Any accessories, including but not limited to: range hood extensions, short kits, crown moldings, trim kits, griddles, propane conversion kits, recirculating kits, filters, brass burners, lineguards, wall mounts, linesets, couplers, and any other accessory.

Damaged Products

In the rare case that you receive a damaged order, please follow these steps:

If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill. If there is no damage to the box, inspect your package immediately upon receipt from the freight carrier. If there are damages to the product, take pictures and send them to us right away. Email our Customer Experience team at info@homecomfortsdepot.com with your Order Number, Issue, and Photos. Our Customer Experience team will promptly assist you with a replacement unit to be sent out.

Please note that all damages must be reported within 24 hours of delivery. If a damage is reported after the 24 hour mark, the claim will be denied.

Exchange Policy

General Rules for Exchanges

All exchange requests must be reported within 30 days of delivery. Any requests made after this time frame will not be accepted. A minimum of a 15% restocking fee will be applied to all exchanges. Refer to the restocking fees by brand outlined above. Only uninstalled and unused products in their original packaging, including the box and/or pallet, are subject to this exchange policy. Any product that has been used or installed cannot be exchanged.