Shipping policy

Home Comforts Depot ships appliances, kitchen cabinets and other home products to the 48 contiguous United States. Shipping method, cost and delivery requirements depend on the product. The shipping charge for your order is always shown at checkout before you pay.

Kitchen Cabinets

Cabinet orders ship by LTL freight with curbside delivery. Freight depends on the cabinet line:

  • Home Comforts Cabinetry RTA lines (Classic White, Light Gray, Gray, Espresso, Matte Black and Antique White, the Natural Box Shaker finishes and the frameless European finishes): freight is calculated at checkout by cabinet count — 1–2 cabinets $59 · 3 cabinets $169 · 4–5 cabinets $249 · 6 cabinets $299 · 7+ cabinets $359. With only 1–2 cabinets, adding any 96" piece (crown, scribe or outside-corner molding, tall filler, toe kick or 96" panel) moves the order to the 3-cabinet rate ($169). Accessories ordered without cabinets (fillers, moldings, panels, toe kick) ship for $339. One delivery charge per order; cabinets and their fillers, panels and moldings ship together.
  • Home Comforts Cabinetry painted, stained & inset lines (Dove, Charcoal, Sage, Pure White, Pebble, Naval Blue, Butterscotch, Pearl Glazed, Greige, Espresso Maple, Lunar and Harvest Inset): liftgate home delivery in the New Jersey / Philadelphia / New York region is offered at checkout. The checkout amount is an estimate; we confirm the final freight with you before anything ships, and you can cancel at no charge if it changes. Other areas: contact us for a freight quote before ordering.
  • Forevermark Cabinetry: free freight on Forevermark orders of $3,000 or more. Under $3,000, RTA orders ship at a reduced freight rate shown at checkout (from $49); orders that include assembled cabinets ship for $390.
  • Fabuwood Cabinetry (ships factory-assembled): free freight on Fabuwood orders of $1,200 or more; $199 under $1,200.
  • Cabinet sample doors ship free by parcel carrier, separately from cabinet freight.

Remote or limited-access locations, unusually large shipments and special delivery requirements may need an additional freight quote. If an additional charge applies, we contact you for approval before the order is released for shipment.

Appliances and Other Products

Appliances and most other products ship free to the 48 contiguous states by FedEx Ground, FedEx Freight or the most affordable available carrier, unless the product page or checkout states otherwise. Product-specific shipping terms shown on the product page or at checkout control when they differ from this general policy.

Large and heavy items (for example ranges, refrigerators, or items over 155 pounds) ship by LTL freight. The carrier calls to schedule a delivery appointment, and a person aged 18 or older must be present to sign. Additional charges may apply for rescheduled deliveries or refused shipments.

Curbside Delivery

  • Freight and LTL deliveries are curbside. The driver does not bring items into a home, garage, kitchen or jobsite; please arrange help to receive and move the shipment.
  • We do not ship to PO Boxes. If the carrier deems the destination undeliverable, alternative delivery methods may cost extra.
  • If an order requires an adjustment or change to the shipping address after it is released, a $175.00 fee applies to cover carrier charges and coordination.

Delivery Timing

  • A tracking number or freight information is emailed after the order is released, usually within 2–4 business days.
  • FedEx Ground: about 4–6 business days after processing. FedEx Freight or other LTL carriers: about 4–12 business days after processing. ILVE products: about 8–15 business days after the order date.
  • Cabinet availability, configuration and freight eligibility are confirmed before fulfillment. If a freight surcharge or availability issue affects your order, we contact you before release.

These times are estimates and vary by item, warehouse, destination, carrier capacity and weather.

Inspecting Your Delivery

  • Count the cartons and pallets and inspect the shipment before signing the delivery receipt.
  • Note any visible damage, crushed cartons, missing pieces or pallet damage on the Bill of Lading or delivery receipt before signing, and take clear photos of the shipment, labels, packaging and receipt.
  • Keep all packaging, including pallets, and do not assemble or install a damaged item until the claim has been reviewed.
  • Unless we or the carrier instruct otherwise, accept the shipment and document the damage rather than refusing the whole order.

Appliances: report damage within 24 hours of delivery to info@homecomfortsdepot.com with your order number and photos; late reports may be denied. Cabinets: report concealed damage, shortages or missing items as soon as possible, preferably within 48 hours — see our Cabinet Returns & Damage Policy.

Cancellations After Shipment

If an order is canceled or refused after it ships, it is treated as a return: the restocking fee for that brand applies, plus return freight where the brand requires it. See our Return Policy for fees by brand.

Shipping Area

We ship to the 48 contiguous U.S. states only. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, other islands or territories, or international destinations, including Canada. In rare cases a freight carrier may refuse to ship to a location; if so, we refund the order.

Questions

Email info@homecomfortsdepot.com or call (844) 441-2003. Home Comforts Depot, 41 Manchester Ave, Marlton, NJ 08053.